Cosmic-Perfume.com understands that our customers want to receive their orders in a timely fashion.

SHIPPING POLICY

 

FAQS

• What carriers do you ship with?
  Cosmic-Perfume.com ships with UPS or the United States Postal Service. Cosmic-Perfume reserves the right to determine the best method of shipping to your destination. We always use a method in which delivery can be confirmed.
  Orders over $150.00 will be sent with Signature Confirmation Required.

• Do you ship internationally?
  Our website will begin once again to accept international orders to sleect countries. Only thoe countries which have been approved will enable the calculation of shipping costs. Those international countries not yet approved will not provide calculation of appropriate shipping. International orders will ship via USPS. Payment MUST BE MADE using PAYPAL. We reserve the right to cancel any order which we are unable to make the necessry verifications.

• Do you ship to APO/FPO's?
  Yes, Cosmic-Perfume ships to Military Mail addresses via USPS. However, an additional $5.00 will be charged at the time of shipping for Handling & Insurance.

• Do you allow different shipping address?
  Yes, you may request an alternate shipping address in the US, however, we are unable to accept multiple ship-to addresses on one order. Multiple ship-to addresses need to be processed on separate orders.
  **Please note that on orders where the shipping address is different from billing address, our policy requires additional security measures & pocessing time. This process will delay your order. Cosmic-Perfume reserves the right to cancel any orders which insufficient verification has been provided.

• How long will it take for you to ship my order?
  Cosmic-Perfume.com asks that you allow up to 2 business days for payment verification & order processing, before orders are shipped. However, most of our orders ship within one business day. 
  
  All orders placed after 12:00 pm EST (09:00 AM PST) on any given business day will be processed on the following business day: 
  (ex.  orders placed after 12:00 pm EST Monday --> processed Tuesday / 
  after 12:00 pm EST Friday --> processed Monday)

• What happens if the address I gave was incorrect or I refused the package?
  If a package was returned due to an incorrect shipping address or refused, you will not be refunded the shipping charges and your credit will reflect the actual shipping charges billed to us for the shipment. Furthermore, refusals will be charged an additional 15% Restocking Fee. If you wish to re-ship your order, you will be additionally charged the actual shipping cost of the order and not Cosmic-Perfume's Online Shipping Cost.

• What happens if I don't like / I don't want the item I purchased?
  If you wish to return an item due to Buyer's Remorse of any kind, you will be required to follow th Return procedures below. You will need to ship the return at your expense and you will only be refunded the cost of the items and not the shipping charges. Items not in their original condition, opened or used, will also be assessed an additional 15% Restocking Fee.
  
  
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SHIPPING COSTS

PACKAGE TRACKING

• You'll receive a shipment confirmation by email containing the tracking number for your order.
• Please click on the link of the carrier which your package was sent with and enter your tracking number

UPS Tracking:   or  USPS Tracking: 

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30-DAY "No-Questions-Asked" RETURN POLICY

Shop with confidence at Cosmic-Perfume.com with our 30-Day No-Questions-Asked Return Policy:  Following the Return guidelines below will help ensure speedy processing of your Return and Refund.

• All returns must be post-marked 30 days from date of purchase. Items post-marked after this time, will be refused and/or assessed a Restocking Fee.
• Please include a copy of your order in the box and indicate if you wish to return or exchange your item.
  (In the case of an exchange, additional charges may apply, depending on the value of the new item)
• Items being returned must be in original and resellable condition, otherwise a Restocking Fee of 15% will be assessed.
• Please address your return to the address below and ship via the United States Postal Service, with a delivery confirmation:
  Cosmic
  Return Order #
  1275 Bloomfield Ave.
  Bldg1, Ste 7
  Fairfield, NJ 07004
  
• Only the actual product price paid will be refunded - Original shipping charges and return shipping charges will not be refunded.
• In the case of damaged or defective merchandies you must contact us within 3 days of receipt of your item in order for a full return or exchange to be processed.
  

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CREDITS/REFUNDS

• Credits for Returned Merchandise will be issued within 5 days of receipt of returned merchandise and its inspection.

• If the item was purchased by credit card, the credit will be issued against that card. If payment was made by Money Order, than a credit will be issued to your Cosmic-Perfume.com account for future use. WE DO NOT ISSUE CASH REFUNDS.

• All credits issued will be based on actual product price paid.

• You will be notified by email once your credit has been issued.

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